Privacy Policy

Last updated: August 2025

Introduction

This privacy policy applies to Product-in-Hand (productinhand.com), our AI-powered product photography service. We believe in minimal data collection and maximum privacy protection.

What We Don't Store Long-Term

We prioritize your privacy by not permanently storing:

• Your uploaded images: Person photos and product images are automatically deleted after 1 hour
• Generated images: AI-created results are deleted after 1 hour
• AI prompts: We don't store the text prompts used for generation
• Personal conversations: We don't track or store your interactions with our service
• Browsing behavior: We don't use tracking cookies or analytics that identify you personally

What We Temporarily Process

During the brief time we process your request (typically 25-60 seconds):

• Uploaded images are temporarily stored on secure servers for AI processing
• Generated images are created and made available for immediate download
• Basic usage data to ensure service functionality and prevent abuse

All image data is automatically deleted within 1 hour regardless of whether you download the results.

Account Information We Collect

Since we offer a credit-based subscription service, we do collect:

• Email address for account creation and communication
• Display name from your Google/GitHub OAuth login
• Payment information processed securely through Stripe
• Credit balance and transaction history to manage your account
• Login information including login method (Google/GitHub) and basic session data

Payment and Subscription Data

For billing and subscription management:

• Payment details are processed and stored by Stripe (our payment processor)
• Subscription status and billing cycles
• Purchase history for account management and support
• Referral information if you were invited by another user

We never store your credit card details directly - all payment processing is handled by Stripe.

Data Security

We implement strong security measures:

• Encrypted connections for all data transmission
• Secure cloud storage with automatic deletion policies
• Access controls limiting who can view your data
• Regular security monitoring to prevent unauthorized access

AI Model Training

We do not use your uploaded images, generated results, or personal data for AI model training. Your content is never shared with third parties for model improvement purposes.

Information Sharing

We do not sell or trade your personal information. We may share data only when:

• Legally required by court orders or government requests
• Necessary for service operation with trusted providers like Stripe (payment processing)
• To protect safety in cases of suspected illegal activity or terms violations

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

Your Rights

You have the right to:

• Access your account information and download your data
• Correct inaccurate account details through your profile settings
• Delete your account and associated data
• Withdraw consent for data processing by deleting your account

Since we automatically delete image content after 1 hour, there is typically no image data to access or delete.

Changes to This Policy

We may update this privacy policy periodically. We will notify users of material changes by email and by updating the "Last updated" date above.

Contact Us

If you have questions about this privacy policy or our privacy practices:

Email: support@productinhand.com

Legal Basis

We process the minimal required information based on legitimate interests in providing and improving our service while maintaining user privacy and security.